Customer Service Heroes

Fully Managed Starlink Internet, Installed & Supported Locally.

UBB StarCare, Professional Starlink Installation & Management

UBB delivers a fully managed, professionally installed Starlink service backed by our local team.

Unlike self-install kits, UBB StarCare includes:

  • Professional installation and alignment
  • Managed Wi-Fi setup
  • Full service warranty on UBB-supplied equipment
  • Local network and field support
  • Local phone support
Stage 1

Choose your StarCare installation

Start with the setup. UBB can professionally install, align and onboard your Starlink,
then you can choose the StarCare support plan that suits your home, farm or business.

Existing Starlink

$299 From

Standard Install

Perfect for those who just want Starlink installed
  • Includes up to 2.5 hours onsite
  • Requires mount, charged separate from $95
  • Travel charge required
  • Add a StarCare plan for support
Want on-going support? Then order a StarCare plan from below.
Best for customers who already have Starlink but want local UBB support, monitoring and managed service options.

Choose install

Stage 2: Choose your StarCare support plan
After your install option, select Basic, Priority or Premium depending on how much support, monitoring,
recovery speed and managed network help you need.
Stage 2

Choose your StarCare support plan

Select the ongoing support option that best suits how important your Starlink connection is to your home,
farm or business.

Entry support

$10 /month

StarCare Basic

Local support and monitoring
  • ServicePulse monitoring
  • Remote support and troubleshooting
  • Warranty support handling
  • Basic Wi-Fi support
  • Standard support queue
Best for customers who already have Starlink and just need UBB for local support without fully managed network extras.
If there is a fault callout: $299 + travel. Includes up to 2 hours onsite labour.

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Most popular · faster support and reduced downtime

Priority Support

$29 /month

StarCare Priority

Faster fault handling and recovery
  • Everything in StarCare Basic
  • Priority support
  • Managed fault handling
  • Faster replacement pathway
  • Reduced onsite callout fee
Ideal for remote workers, advanced home users, and small businesses that need quicker support when something goes wrong.
If there is a fault callout: $99 + travel. Includes up to 2 hours onsite labour.

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Stage 3

Send us your StarCare request

Fill in your details and our local team will confirm the best installation and StarCare option for your property.

Selected install
Please choose an install option above
Selected StarCare plan
Please choose a StarCare plan above







Thanks, we’ve received your StarCare request

Our local UBB team will review your Starlink install and StarCare plan selection, then contact you to confirm the best option for your property.

!

Some details are missing

Please check the form and make sure your name, phone, email, install address, install option and StarCare plan are selected.

WHY GO WITH UBB?

 

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Professional install

We install, align and set up your Starlink properly, helping you get the best possible performance from day one.

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No DIY guesswork

Skip the self-install stress. UBB handles the install, alignment, setup and onboarding for your Starlink connection, even getting your TV online.

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Stay supported after install

Choose a StarCare plan for ongoing monitoring, remote support, warranty help and faster fault response options.

Contact Us!

Have any questions, need help with pricing, availability, help with extending or correcting the current Starlink you have now. Get in touch the UBB team can help!








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Reviews from our UBB family members

Absolutely fantastic company that genuinely cares about its customers. ... We are on a remote high country station and had a weather related outage. The service team went above and beyond to get up to us as soon as possible. Really impressed with their communication and efforts. Keep up the awesome work and many thanks from Erewhon.
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Erin Google
Pretty much our entire small rural town uses UBB because no other company cared ... to connect us to fibre that ran through. I highly recommend UBB, service is top of the line. Theres no long waits when phoning through with a problem. A courteous, well trained human answers straight away, most issues are sorted over the phone or staff ring you back. I cant praise you guys enough.
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Helen Google
One of the best companies around if there's an issue they are on to it pretty much right away thanks UBB.
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Philippa Google

Starlink & Point to Point Extenders FAQ's

Frequently asked questions.

Wireless point-to-points, also referred to as P2P, is a networking or communication technology that enables wireless signals to be used to establish a direct link between two different devices or places. Without the need of physical cables. Data is communicated from one place (the transmitter) to another point (the receiver) in a wireless point-to-point configuration. It allows the user to share their current broadband connection to another building with no cables.

Point-to-point wireless bridges use radio waves to establish a direct wireless link between two places. They share the same frequency, need a clear line of sight, and frequently employ directional antennas for greater range. Data is transferred with secure encryptions from a transmitter (access point) to a receiver (client). These bridges can be used to interconnect buildings, connect distant places, or create wireless backhaul links, among other things. Due to factors affecting signal quality in the surroundings, careful planning is necessary.

A point-to-point wireless connection's security is reliant on the presence of encryption, authentication, isolation, and other security mechanisms. Without these protections, the link may be open to intrusion and eavesdropping. To safeguard data and keep networks intact, proper security procedures are necessary. UBBs ensures we follow best practices to keep out customers data safe and sound.

Point-to-point Wi-Fi speeds vary depending on the hardware and surrounding conditions. Speeds can vary from 150 to 300 Mbps in the 2.4 GHz band and from 300 to over 1 Gbps in the 5 GHz band, depending on the hardware and environmental factors. Speeds in the real world could be slower because to interference and other issues. Most importantly, speed with a wireless link is determined by your main broadband connection. If your only getting 100Mbps then it can only share up to that speed at best case.

When a farm employs a pair of directional radios and wireless equipment to create a dedicated link for network access between two buildings, that is an example of a conventional wireless point-to-point connection. This eliminates the need to physically run cables between the two buildings in order to share data, internet access, or other network services. Businesses, educational institutions, or farms frequently employ these links to set up network communication between various structures.

A WiFi extender increases a WiFi network's indoor coverage area. In contrast, a wireless point-to-point link establishes a direct connection between two different sites, allowing for long-distance data transmission. Their application and range differ.

A wireless point-to-point connection's range can range anywhere between a few hundred meters and several kilometers, depending on the technology, frequency, and surrounding conditions. To achieve the greatest range, line-of-sight, less interference, and directional antennas are necessary.

point-to-points need a good line of sight between the transmitter and receiver. Line of sight indicates that there are no obstacles in the way of the direct line of sight between the two sites, such as structures, trees, or hills. In point-to-point wireless communications, a clear line of sight is essential for establishing a strong and dependable connection. Maintaining an unobstructed channel is crucial for maximum performance because obstructions can degrade the signal and weaken the connection.

Point-to-point networks provide a direct connection between two places over greater distances and at high data speeds. Mesh networks, which typically operate over short to medium distances, build interconnected networks with several nodes for better coverage and redundancy. The decision is based on your particular networking needs.

Call our helpdesk on 0800 000 945

Available from 9am to 5pm Monday to Friday, with weekend support.