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Connect Care

Connect Care by UBB

Protect what keeps you connected.

Monitoring, support, warranty management, labour assurance and restoration options for the homes, farms and businesses.

View care options Talk to our team
Monitor it Support it Protect it Restore it Prioritise it
Connect Care options

Simple care options based on what you need.

Connect Care replaces our old Full Service Warranty model with a clearer, stronger and more valuable support and assurance package.

Most providers install equipment and walk away. Connect Care is different — it gives customers a clear pathway for monitoring, technical support, warranty handling, labour assurance and restoration assistance after installation day.


What this means for you: Better visibility, one local team to call, clearer support expectations, and practical help when important devices, services or sites need attention.

Device Care
Monitor it

Connect Care Monitor

$2.50 per device/month

Monitoring and technical visibility for enrolled devices.

Monitor includes:
  • Device health monitoring
  • Connectivity monitoring
  • Remote diagnostics
  • Fault visibility
  • Configuration backup where supported
Best for: Customers who want visibility, alerts and technical support without warranty or labour assurance.
Recommended core package
Included with eligible services
Protect it

Connect Care Protect

$5 per device/month

Warranty assurance and support for covered devices.

Included with eligible UBB services Included with eligible new UBB Wireless contract services and UBB Premium Fibre.
Protect includes:
  • Everything in Monitor
  • Warranty management
  • Warranty administration
  • Warranty fault diagnosis
  • Labour to replace approved warranty failures
  • Single point of contact
Best for: Customers who want UBB to manage supported equipment and warranty faults.
Beyond warranty
Protect Plus

Connect Care Protect Plus

$10 per device/month

Added labour assurance beyond standard warranty support.

Protect Plus includes:
  • Everything in Protect
  • Labour to restore service
  • Labour for out-of-warranty failures
  • Labour for surge or lightning damage
  • Labour for accidental damage
  • Temporary equipment loan subject to availability
Best for: Customers who want stronger labour assurance around important equipment and devices.


Site response

Connect Care Priority

Priority scheduling and restoration handling for eligible sites where downtime causes disruption.

$19 /site/month
Priority scheduling
Restoration handling
Escalated support pathway
For eligible protected sites
Requires at least three protected devices or a managed Starlink site.
Critical sites

Connect Care Critical

Enhanced response eligibility for customers with important sites, business systems, cameras or critical connectivity.

$49 /site/month
Weekend response eligibility
After-hours response eligibility
Emergency escalation
Priority stock allocation
Up to two qualifying emergency events annually
Ideal for critical rural or business sites
Designed for sites where downtime can create disruption, risk or operational stress.
Optional add-on

Public Holiday Response

Optional public holiday response eligibility for Critical sites needing extra support availability.

$10 /site/month
Public holiday response eligibility
Available for Critical sites
Extra peace of mind
Subject to technician availability
Response is subject to technician availability, safe operating conditions and UBB acceptance.

Connect Care gives customers a clearer support, monitoring and restoration pathway. Eligibility, coverage and response options depend on approved services, covered devices, enrolled sites and UBB acceptance.
📡
Monitor it Visibility over enrolled devices and services.
🎧
Support it Local UBB help when something needs attention.
🛡️
Protect it Warranty handling and labour assurance options.
🔧
Restore it Practical restoration support when things fail.
⭐
Prioritise it Priority pathways for important sites.
🏠
Home Support for connected households.
🚜
Farm Built for rural sites and remote systems.
💼
Business For systems that need to stay online.
The Connect Care framework

Monitoring, support, warranty and restoration working together.

Connect Care brings the full support journey into one clear framework — from visibility and diagnostics through to warranty handling, restoration support and priority response options.

Compare care options →
Who Connect Care is for

Reliable support every day.

Connect Care is for customers who rely on more than just an internet connection. It is designed for homes, farms, businesses, cameras, monitoring systems and remote sites where support, visibility and restoration matter.

H
Home

Connected homes

For households using internet, Wi-Fi, streaming, remote work, smart devices and security cameras.

  • Router and Wi-Fi support
  • Camera and device visibility
  • Support when the connection matters
F
Farm

Farms and rural sites

For rural properties with multiple buildings, yards, sheds, cameras, Starlink, wireless links and remote equipment.

  • Visibility across key rural systems
  • Support for hard-to-service sites
  • Pairs well with Wireless, StarCare and backup
B
Business

Businesses

For sites using EFTPOS, VoIP, cloud apps, booking systems, remote access, security and connected operations.

  • Support for business-critical services
  • Warranty and restoration options
  • Single point of contact
S
Security

CCTV and security

For cameras, alarms, monitoring equipment and security systems that need to stay visible and online.

  • Camera and device monitoring
  • Support for enrolled systems
  • Useful for homes, farms and businesses
Included with eligible UBB services

Connect Care is now part of the value in key UBB services.

Eligible new UBB Wireless contract services include Connect Care Protect as part of the package.

UBB Premium Fibre includes Connect Care Protect and ServicePulse monitoring as part of the Premium Fibre value proposition.

Eligible UBB Wireless contracts Connect Care Protect included, replacing the previous Full Service Warranty programme.
UBB Premium Fibre Connect Care Protect plus ServicePulse monitoring included as part of Premium Fibre.
Other UBB services Available alongside Wireless, Fibre, Starlink, Security, CCTV, monitoring and Connect It projects.
Built around your site

Better records mean faster, smarter support.

Connect Care works best when UBB understands the services, devices and sites that matter most to you. By recording what is connected, monitored and covered, our team can provide clearer support when something needs attention.

This helps reduce guesswork, speeds up troubleshooting, and gives customers a more organised support experience across internet, Wi-Fi, cameras, Starlink, wireless links, business systems and remote sites.

What we record for better support:

  • Covered devices and important equipment
  • Site location and service details
  • Monitoring status where available
  • Selected Connect Care tier
  • Support and restoration priority level
  • Any site-specific notes our team should know
Built for confidence

Support you can rely on.

Connect Care gives customers a practical layer of support around the services, devices and sites they rely on every day. It is designed to reduce uncertainty, make help easier to access, and give customers one local team to call when something needs attention.

For homes, farms and businesses, that means better visibility, clearer accountability and a stronger UBB-managed experience after the service is installed.

Why customers choose Connect Care

Less uncertainty Customers know what is monitored, what is covered and who to contact.
Better continuity Support and restoration options help keep important services moving.
Local accountability UBB remains involved beyond installation with a clearer support pathway.
Stronger value Ideal for customers who rely on connectivity, cameras, Wi-Fi, Starlink, wireless links or business systems.
Clear and practical: Connect Care gives customers a structured support and assurance pathway for approved UBB services, covered devices and enrolled sites.
Coverage, response options and restoration support depend on the selected care level, site details, device records and UBB acceptance.
Talk to UBB

Connect with us.

Tell us what you want to protect and our local team will recommend the right Connect Care option for your.