Customer Service Heroes

UBB Network Status Update

How Rural Wireless Broadband Works

Enable is migrating old fibre services to new products in their system. Some of the products being changed affect our fibre customers in Christchurch and our wireless network in the Selwyn Region.

The good news! *There should not be any notable outages* as these system changes should happen instantly, you won’t notice a thing.

These migrations will happen on the 4th of December 2023 during the entire day. Our network engineers will be monitoring these changes throughout the day to ensure all is okay.

Your internet services should not be impacted. If they are, please ensure to power the router off for 2 minutes before powering it back on.

If the connection does not come back on please get in touch with us on 0800 000 945 or support@ubb.nz.

Kind regards,



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