Customer Service Heroes

Broadband FAQ

FAQ - Ultimate broadband

Can I use more than one computer on my connection?

Yes you can, your wireless and LAN connection from the RBI modem is capable of more than 10 connections at anyone time. You can also plug in external wireless access points etc to increase connections or link another a building to your internet connection.

Can I use my current email address?

Yes you can as long as the provider allows it. Many ISP’s will not allow the use of their email service once you leave them as an ISP. You can opt for one our three free @ruralnet.co.nz address or look at an address provider such as gmail for example to avoid this happening.

I can’t send emails over my connection?

In some cases ISP’s either block outgoing emails on 3rd party connections or require different settings to enable users to send emails with their email addresses. Xtra is the most common provider where this occurs, click here for info on getting your Xtra email working.

Please contact us to secure an out going email address to enable sending emails.

Webmail service

We have a webmail service available for customers wishing to use this service, http://mail.ruralnet.co.nzhttp://mail.ubb.co.nz, or http://mail.ultimatemail.co.nz

Does Ultimate Mobile provide an email addresses?

Unfortunley we do not offer email services any more :(. Gmail is far to hard to compete with!

Mail server set up details below – work with Outlook, Outlook Express, Thunderbird, Windows mail and most mail clients. Change the mail server, email address etc to ubb or ultimatemail to reflect your email address domain.

Rural Canterbury Broadband Email settings

Does my voice connection use data?

Yes any data consumed uses data off your allowance. We recommend that for voice customers making around 500 plus minutes per month, the 10GB minimum per month is the best option.

Internet has slowed down all of a sudden?

From time to time connections can slow down either due to a carrier network issue or simply load on the local site. Usually it is a glitch that can be resolved by either rebooting your modem by unplugging the power from the wall and plugging back in 30sec later. If this fails to improve things you can also try unplugging and removing the SIM from the port under the modem and leaving this out for 10-30 minutes. We find that most of the times this is all you need to do to rectify things.

If your speeds are slowing down at peak times, this is usually due to local load or national load on the network. However our network has plenty of capacity in itself for existing and new clients, our carrier network Vodafone, OGN or Electricity Ashburton may have local cell, base or network load which will impact on performance.

If performance is still down outside of peak times and after doing the power off steps above, please contact us on 0800 000 945 or email our support team here.

Setting up static IP’s on local devices

Often users need to set up static IP details on devices on the local network to connect them to the internet or for internal networking etc. Here are the basic settings required for each of our broadband services, using one of our provided wireless routers.

RBI wireless

IP range for static address: 192.168.1.60-99
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.1
Primary DNS: 192.168.1.1 (we can provide our network DNS upon request, contact the help desk)

Ruralnet wireless

IP range for static address: 192.168.1.60-99
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.1
Primary DNS: 192.168.1.1 (we can provide our network DNS upon request, contact the help desk)

Rural fibre

IP range for static address: 192.168.1.60-99
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.1
Primary DNS: 192.168.1.1 (we can provide our network DNS upon request, contact the help desk)