Payment & Terms

Account Setup & Payment

Customers on Direct Debit with Ultimate Broadband (UBB) as of August 1st 2024 are billed for the upfront installation and rental of the partial current month due 7 days following installation and activation. Subsequent payments follow the direct debit terms as stated below and charge for the current billable month (eg. invoices due on 12th of September covers the September period of services/connections). 

Customers with UBB prior to August 1st 2024 are paid one month in advance and a part period until the end of the current billing period.

Credit Check

The activation of your account is conditional upon completing the account setup process, which includes a credit check. You authorize us to check your credit status with any credit reference agency as we see fit during the term of this agreement. We do not accept responsibility for the accuracy of information received from these agencies; you must contact them directly if dissatisfied with any supplied information.

We may decline to activate your account if you do not meet our credit criteria or fail to provide requested credit referees. We may also terminate the account or refuse services if you fail any subsequent credit checks. Our credit criteria is at our discretion, and we are not required to disclose the criteria or reasons for any credit status decision.

If you request additional services, we may require a further credit check, or impose a credit limit or other payment conditions. These payment conditions are not considered a change to services.

Billing Periods:

• Ruralnet & Fibre: 1st Month/calendar month 
• 4G RBI wireless: 14th – 13th of month 
• Staff Prepaid: Due by Final day of month prior to new month commencing
• Starlink  Management Service: 1st of every month 
• 4G FWA Wireless: 1st Month/calendar month 

 

As per our terms and conditions failure to pay 7 days after the due date on the invoice will result in disconnection of your services (see Payment Failure below).

 

Disconnection/Termination

Disconnection inside a contract term will incur a penalty and the wireless modem is required to be returned within 7 working days to UBB. Otherwise a charge of up to $325.00 incl (hardware dependant) is charged. 30 days notice of disconnection is required in writing along with full payment of remaining rentals.

 

Change/Move of Service

All radio equipment remains the property of UBB at all times in any contract unless stated.

We will allow customers to transfer their connection to another customer if they no longer require it etc, there is no fee for this, please contact our sales team regarding this.

Customers wishing to move their service can do so, as long as within our RBI, RN, FWA or wireless coverage zone. Please contact our team before doing this to ensure that we can deliver the service to that location. Installation fees may apply.

An equipment recovery fee of $100.00 applies to customers within our installer zones with contract or no contract connections. If you are able to safely remove equipment it can be couriered in working condition back to us. Please contact our team regarding this.

 

SERVICE SPECIFIC CONDITIONS

Ruralnet, RBI, and FWA

All contracted Ruralnet, RBI, and FWA connections will incur a $40.00 inc GST per month disconnection fee for every remaining month in the contract. For contracted connections, a removal fee $100.00 inc GST, plus any travel may apply. Return of equipment is at customers’ cost. All gear remains property off UBB unless purchased outright.

Fibre Services

The fibre disconnection fee for in-term contract is a $100.00 + GST base fee plus a termination fee based on the number of months remaining in the contract multiplied by the base plan rate charged by EA Networks, Chorus or Enable

 

Starlink / Starlink Management Service

For open and contracted connections, a removal fee $100.00 inc GST, plus any travel applies. Return of equipment is at customers’ cost. All gear remains property off UBB unless purchased outright..

 

PAYMENT CONDITIONS

Direct Debit Authority

From 1st of August 2024, all new customers are required to set up a Direct Debit Authority for their monthly broadband account to be activated unless on a preapproved account (example: RuralCo – see below). This requirement does not apply to existing customers who are a UBB customer before the date of the 1st of August 2024. 

 

• As of the 1st of August 2024: The processing date for payments will be the 10th of each month, with the charge date being the 12th of each month. If the billing date falls on the weekend, processes and charges will fall on the next business day.
• Before 1st of August 2024: The processing date for payments will be the 18th of each month, with the charge date being the 20th of each month.

 

We agree to provide advance notice to customers of the net amount of each direct debit and the due date of debiting at least two business days before the direct debit is initiated. This advance notice will be provided electronically via an Invoice unless otherwise stipulated by the customer in writing

Upon termination of your account,  we will notify the bank that no further direct debits are to be initiated under the authority. Customers may request to  terminate the direct debit authority at any time by notifying us in writing. This will only be actioned if your broadband account is being closed.

Customers acknowledge that the direct debit authority remains in effect despite events such as death or bankruptcy until UBB receives formal written notice to stop the connection. Any disputes regarding the correctness of amounts debited should be resolved between the customer and UBB, not the bank. The bank accepts no liability for the accuracy of direct debits on statements or for any discrepancies between notices and debited amounts.

The bank may determine the priority of payments, terminate the direct debit authority, and charge fees for this service at its discretion.

UBB uses GoCardless to process direct debits and has the right to change this provider. Where changes to Direct Debit processing occurUBB will notify relevant customers with no less than 10 days notice via email. 

 

Rural Co Accounts 

UBB is an approved RuralCo retailer. If you wish to pay via RuralCo Account please discuss this with our sales and accounts team. 

Where customers are charged via RuralCo their invoice is sent directly to RuralCo who act as a third party processing the payment on the customer end and making payment directly to UBB.

Please refer to RuralCo Terms and Conditions for further information: https://www.ruralco.co.nz/YourRuralcoCard/TermsandConditions 

 

Credit Card Payments 

UBB does not store credit card information. We use third party processors – eg: Stripe / Windcave to complete online credit card transactions. Our preferred method of payment is Direct Debit. 

 

Ricoh Payments

UBB is an approved reseller of Ricoh finance. UBB can refer you to Ricoh for business finance. UBB takes no commission for referring you to this service, only the retail prices it’s selling at. 

All finance applications are processed and dealt with by Ricoh under their CCCFA requirements. UBB takes no responsibility for their credit applications. For more information please visit their terms and conditions found here: https://www.ricoh.co.nz/industries/ricoh-financial-services 

 

QCard Payments

UBB is an approved reseller of QCard via Humm finance. UBB can refer you to QCard for personal finance. UBB takes no commission for referring you to this service, only the retail prices it’s selling at. 

All finance applications are processed and dealt with by QCard under their CCCFA requirements. UBB takes no responsibility for their credit applications. For more information please visit their terms and conditions found here: https://www.qcard.co.nz/important-information/#qcard

 

Payment Failure

UBB runs a “no arrears” policy for all services. All connections prior to August 1st 2024 are paid one month in advance and a part period until the end of the current billing period. Connections after August 1st 2024 pay for the current month in which the invoice is due. 

Standard accounts must be paid by the invoice due date as per our billing periods listed above or on the approved payment date if a written request for another due date is approved by our accounts team. 

We may require a security deposit and/or impose other payment conditions on your account, such as a mandatory direct debit payment method or a credit limit, on activation or during the term of this agreement. This includes if you request additional services. These payment conditions are not considered a change to services.

Fees for late payment 

Postpaid monthly accounts: Standard account invoices overdue for more than 7 days will be subject to a late fee.

Customers who contact our help desk and arrange for a payment extension will not be charged the late fee subject to the arranged payments being made on time.

 

Overdue Service Deactivation

ALL services where payments are 7 days or more overdue will be deactivated until payment is made.

Overdue payments via credit /debit card will be reactivated immediately once cleared by our accounts team. Accounts where other payment methods are used will not be reactivated until payment has been processed.

All deactivated accounts where a credit card is used will incur a 3% processing fee, this only applies to overdue disabled accounts 7 days overdue. 

Late fees apply to ALL postpaid accounts.

Prepaid accounts overdue on the 1st day of the new month will be disabled, standard fees as above apply.

​We reserve the right to send any outstanding invoices to a debt collection agency to be recouped. Any & all costs incurred by us in undertaking this action will be passed onto you for full payment (see Debit Collection below)