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Business Phones

Cloud business phone system

Stop losing business to missed calls.

UBB Business Voice helps small and medium businesses answer, route and manage calls more professionally — with Cloud PBX, VoIP calling, mobile and desktop apps, voicemail-to-email and local UBB support.

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No obligation. Clear pricing. Built for NZ SMEs.
Professional call handlingBusiness hours, voicemail, ring groups, hunt groups and call routing.
Work from anywhereUse mobile apps, desktop apps, IP phones and softphones.
No onsite PBX applianceA modern cloud phone system without old phone-server headaches.
Local UBB supportSetup, onboarding, changes, troubleshooting and managed support options.
Business phone plans

Simple voice plans for small and medium businesses.

Choose the phone setup that fits how your team works today, then scale users, numbers, call flows and support as your business grows.

EX GST INC GST
Built for SMEs: Professional call handling, mobile and desktop calling, voicemail-to-email and simple support options without old PBX complexity.
Lowest cost
Business line
$25.22/month

Business Line

A professional business number for sole traders and small operators.

Good fit For one-person businesses that want a proper business phone number without a full phone system.
  • 1 hosted business number
  • 1 extension and 1 concurrent call
  • 1 included softphone licence
  • 250 NZ landline minutes
  • 50 NZ mobile minutes
  • Voicemail and basic call handling

Best for sole traders, contractors and micro-businesses that need a clean business calling setup.

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Simple cloud phone setup
Small team
Starter
$42.61/month

Phone Starter

A flexible cloud phone system for small offices and growing teams.

Perfect for For small businesses that want a proper business phone system, without paying to much.
  • 1 hosted business number
  • Up to 5 extensions
  • 2 concurrent calls
  • 1 included softphone licence
  • 500 NZ landline minutes
  • 100 NZ mobile minutes
  • Auto attendant, voicemail and routing

Ideal for small teams that want a professional phone system without running old phone hardware.

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Most popular · best for SMEs
Recommended
Essential
$68.69/month

Phone Essential

More capacity, more numbers and better calling coverage for busy teams.

Recommended business option Best balance of included calling, phone-system features and room to grow.
  • 2 hosted business numbers
  • 3 additional DDIs
  • 5 concurrent calls
  • Unlimited internal extensions
  • 5 included softphone licences
  • 1,000 NZ landline minutes
  • 250 NZ mobile minutes

Best for SMEs that need customers to reach the right person quickly and professionally.

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Designed solution
Custom
POA

Custom Voice

A designed phone solution for more complex teams, sites or call flows.

Designed around you For businesses that need tailored routing, queues, reporting, integrations or multi-site design.
  • Multi-site voice design
  • High concurrent-call requirements
  • Advanced IVR and reception flows
  • Call queues and reporting
  • Microsoft Teams or CRM options
  • Call recording, analytics and AI services

Best for growing businesses that need a communications solution designed properly from the start.

Design my solution
Optional managed support

Need help managing your business phone system after setup?

Premium Care gives your business extra support after installation day. It is ideal for SMEs that want UBB to help with common phone-system changes, user updates, call routing and remote support instead of leaving the admin to a busy staff member.

Popular add-on
Premium Care
$17.39 /month

Extra managed support for phone-system changes, call-flow updates and remote help.

Ask about Premium Care
01

User changes

Add, remove or update users, extensions and basic phone settings as your team changes.

02

Call-flow help

Get help adjusting menus, routing, voicemail, business hours and call handling.

03

Remote support

Support for day-to-day configuration questions without needing an internal phone expert.

04

Health checks

Keep your setup reviewed as your business grows, moves staff, or changes how calls are handled.

Pricing is subject to final quote. Calling packs, additional numbers, hardware, setup, deployment, number porting, internet service, advanced integrations and custom configuration may be additional. Terms and eligibility apply.

What’s included

Everything your business phone system needs.

Choose the phone system that fits your team today, with the flexibility to add features as your business grows.

FeatureBusiness LineStarterEssential
Cloud-hosted phone system✓✓✓
Auto attendantBasic✓✓
IVR menusBasic✓✓
Ring groupsBasic✓✓
Hunt groups—✓✓
Business-hours routing✓✓✓
Voicemail to email✓✓✓
Mobile and desktop app✓✓✓
Online portal✓✓✓
Call recordingAdd-onAdd-onAdd-on
CRM / Teams / AI—Add-onAdd-on
Easy upgrade process

Move to a modern phone system with minimal disruption.

01

Request your quote

Tell us about your business, numbers, users, sites and how calls should flow.

02

We design your setup

We recommend the right plan, deployment option, devices, calling requirements and support model.

03

We deploy and test

UBB configures the phone system, numbers, extensions, call flows, devices and test calls.

04

You get local support

After handover, we can help with changes, troubleshooting, Premium Care and future improvements.

Remote deploymentFrom editable setup pricing. Suitable where the customer can connect equipment and follow remote instructions.
Professional onsite deploymentRecommended path. PBX built remotely before attendance, then onsite install, testing and staff handover.
Quick how-to

Useful phone star codes for everyday call control.

Some phone features can be controlled from the handset using star codes. Availability depends on your final configuration and device type.

Need help setting this up?
Voicemail

Mailbox controls

  • *55 Access voicemail
  • *52 Turn voicemail on
  • *53 Turn voicemail off
  • *58 Record unavailable greeting
Call forwarding

Send calls where needed

  • *72xxx Forward all calls to a number
  • *73 Forward all calls off
  • *92xxx Forward if no answer
  • *90xxx Forward if busy
Privacy

Do not disturb and caller ID

  • *78 Do Not Disturb on
  • *79 Do Not Disturb off
  • *30 Block caller ID
  • *31 Unblock caller ID
Call handling

Everyday shortcuts

  • *69 Call back last caller
  • *66 Redial last number
  • *61 Call waiting on
  • *81 Call waiting off
More than voice

Stronger support when UBB manages the connection too.

Business Voice can operate over suitable fibre, fixed wireless, Starlink, 4G/5G or another reliable internet service. For the best support experience, UBB can also manage the connection, router, network, Wi-Fi and resilience layer.

Managed edgeRouter visibility, remote diagnostics and voice prioritisation.
Business networkSwitching, cabling, VLANs, managed Wi-Fi and connected devices.
ConnectCare HubRecommended where the internet or router is not already managed by UBB.
ResilienceBackup connectivity and business continuity options where required.

UBB Business Voice vs old traditional phone systems

UBB Business VoiceTraditional PBX
Never miss another callRouting, hunt groups, voicemail-to-email✓×
No onsite phone serverCloud-hosted phone system✓×
Work from anywhereMobile app, desktop app and desk phones✓×
Easy to scaleAdd or remove users and extensions✓×
Professional featuresIVR, queues, recording and integrations available✓×
One provider supportVoice, internet, network and managed support options✓×
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FAQs

Business Voice questions

UBB Business Voice is a managed cloud business communications solution that combines a cloud phone system, business calling, mobility, professional deployment and local support.

No. UBB Business Voice is a cloud phone system, so you do not need a traditional onsite PBX appliance or phone server for the core service.

Yes. Depending on the solution, your team can use IP desk phones, mobile softphones, desktop softphones, DECT systems and analogue adapters where required.

In many cases, yes. UBB can review your current numbers, discuss number porting and help design the best transition plan.

Yes. Voice quality depends on a stable internet connection and local network. UBB can review your connection and recommend managed connectivity, a ConnectCare Hub or resilience options if needed.

Yes. UBB can help with call flows, users, devices, voicemail, routing and support. Premium Care is available for businesses that want a stronger managed support layer.

Get a free voice quote

Tell us about your business phone needs.

We’ll review your users, current numbers, calling needs, sites, connectivity and support requirements, then recommend the right Business Voice setup.

For small teamsSimple business lines, extensions and call routing.
For growing businessesCapacity, softphones, desk phones, call flows and support.
For complex sitesMulti-site, integrations, custom call flows and managed connectivity.