Customer Service Heroes

VoIP Landline Phone Service

Don’t pay an arm and a leg for a landline service you barely use. Get VoIP phone line that works over your broadband connection!

Don’t pay an arm and a leg for a landline service you barely use! You can save some money and get a phone line for your home or business that works over the internet. All you will need is to have a broadband connection with UBB in order to take up this calling service.

VoIP which stands for voice over internet protocol, pronounced “voyp” transmits the phone call over the internet. As the old copper phone lines are degrading and the Public Switched Telephone Network (PSTN) is shutting down, VoIP offers a great solution. This phone line service can be used with all of our internet services 4G Wireless Broadband, Fibre Broadband, and Rural Wireless Broadband.

About our VoIP phone plan

Voice calling over your broadband connection

Local & National landline calling is free and included, fair use policy applies.

Key international destinations including UK/Australia/USA just 4c per minute, low rates apply to other locations.

New Zealand mobile rate is 25c per minute

​Setup and configuration fees & remote support apply to VoIP phones.

VoIP Plan
Great value VoIP phone plan with national / local landline calls
Free local landline calls
Free National landline calls
Free Voice mail & caller ID
NZ Mobile calls $0.25 / min
/ month
Other destination rates apply
Important things you need to know before getting a VoIP phone number

man making a phone call using UBB VoIP phone NZ

VoIP phones in NZ require an active broadband connection and power for the service to work. Calls run over your broadband connection. If you have a power cut, both your broadband and phone won’t work – this includes all calls, even emergency calls to 111.

UBB recommends always having a charged mobile phone ready to use as a backup encase of an emergency. If you have no cell phone reception as a backup solution and require the ability to call 111 at any point for you or someone in your household or business, then please apply for our voip landline vulnerable consumer form. UBB will provide a solution at no cost for you if you meet the corect eligibility criteria. Or have a look at our cell phone signal boosters!
If you have a monitored security or medical alarm that relies on your phone line it’s important that you call the company that monitors your alarm to ask if their services will work with voice calling over broadband. If not, you’ll need to find an alternative before you move to voice calling over broadband/wireless broadband.

Coming off the copper landline phone service?

The Public Switched Telephone Network (PSTN) is being shut down. If you have a phone line that runs over copper wiring, which uses Spark’s, or Vodafone’s PSTN network. Or if you have a traditional home phone, it will stop working once Spark closes your local exchange. They started decommissioning this network in 2017 and are taking an area-by-area approach with the aim of completing the work by 2023.

To make sure you are up and running on more modern technology, be sure to get in touch with UBB and ask about alternative services like voice calling over broadband or Wireless Broadband

Copper landline NZ being shut down UBB

We would love for you to join our fast growing family, get in touch with us below.

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Ultimate Broadband aims to be the best out of all of the fibre providers in NZ, we offer great service, excellent value, and leading broadband packages to the rural community and to its urban counterparts.

We like to think that we are the heart of connectivity! Both your connectivity at your home, farm, or business. We pride ourselves on coming up with out-of-the-box solutions and never putting things into the too-hard pile. We are not just about selling a service; we are about providing a result.

So, what are you waiting for? Come become our newest family member and join our ever-growing broadband customer base! We guarantee you will not look back at your old broadband provider!

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Thanks so much for your message, We can’t wait to speak to you!

Recomendations from our UBB family members

Absolutely fantastic company that genuinely cares about its customers. ... We are on a remote high country station and had a weather related outage. The service team went above and beyond to get up to us as soon as possible. Really impressed with their communication and efforts. Keep up the awesome work and many thanks from Erewhon.
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Erin Google
Pretty much our entire small rural town uses UBB because no other company cared ... to connect us to fibre that ran through. I highly recommend UBB, service is top of the line. Theres no long waits when phoning through with a problem. A courteous, well trained human answers straight away, most issues are sorted over the phone or staff ring you back. I cant praise you guys enough.
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Helen Google
One of the best companies around if there's an issue they are on to it pretty much right away thanks UBB.
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Philippa Google


Frequently asked questions about our VoIP plan

Firstly you will need a broadband plan with UBB before we can offer our phone calling service, you will also need an ATA - Analog Telephone Adaptor, which connects your traditional phone to the modem and transmits the voice data into a sound that you can hear when making the call. Optional things you may require are your original number from your old phone provider. We can create a new number if required!

Yes, they do, but to make a 111 call you will require power to ensure the internet connection can work. If there is someone in your household that is at particular risk of requiring 111 emergency services, then talk to UBB before getting a VoIP plan.

Yes, you are able to transfer your existing landline NZ phone number or NZ VoIP number to UBB. The number has to be active with your current provider and there is a one-off cost of $28.50 NZD to do so.

We can provide a new local phone number or port your existing phone number from your current provider. It is free to connect a new number however a porting fee applies as is standard in New Zealand to any porting request. This is $28.50. Porting can take at least 7-10 days from request to completion, as long as we are provided with the correct details.

Is there someone in your household that is at particular risk of requiring 111 emergency services? Before getting a UBB VoIP plan talk to us about what to do in a power outage. For more information about the Commerce Commission 111 Contact Code click here. Or download our vulnerable consumer form here.

Yes, New Zealand is transitioning from the old copper telephone and broadband network to new technologies via fibre and mobile networks. VoIP solutions or cellular solutions will be the future of NZ home & business phone calls! Once fibre has been rolled out to your area, and several consumer safeguards are in place, telecommunications network provider Chorus may decide to stop offering certain copper services.

A VoIP phone is any phone that makes and receives calls using the internet. Instead of a traditional “hard-wired” phone that uses copper wires to provide telephone service, a VoIP service gives you greater mobility, interoperability, and connectivity.

There are many places to buy VoIP phones like Noel Leeming, Gowifi, or PB Tech. Although a Voice of Internet protocol phone is not needed, a normal phone that can work on the copper lines can be used with our ATA - Analog Telephone Adaptor.

An analog telephone adaptor (ATA) is a device used to connect a standard analog phone to a computer or network so that the user can make calls over the Internet. Our ATAs cost $99 + freight and are used on all of our VoIP services. The model of ATA we use is a Grandstream HT801.

In short, nope! VoIP phones are usually connected to the Internet via a network connection or router only. Newer models of analog phones may not require cables at all and can connect to your network using WiFi instead. You’re done! Just plug in the network cord and connect the power cable.

Business VoIP systems are a great option to be implemented. Voice of IP services give the ability to transfer incoming calls, do call transfers, call recordings, and much more can allow the business to operate much more effectively.

We can provide you with a free call number or port an existing 0800/0508 number over.  A free call number is treated as a local number and line, which means you get all the standard features available and you can make and receive calls from that line

The great part is that most standard phones and cordless phones work over VoIP with one of our handy ATA phone boxes saving you even more.

Nope Voicemail and caller ID services are a free add-on. Our NZ VoIP phone line plans cost $20 per month per number, simple as that!

We currently do not support 0900 number due to delayed billing complications with the 0900 provider.

Call our helpdesk on 0800 000 945

Available from 9am to 5pm Monday to Friday, with weekend support.