Customer Service Heroes

Email & Webmail Guide

UBB’s guide to email and webmail.

Ultimate Broadband no longer provides email addresses and services. However we can assist with an email SMTP address if required for outgoing email etc.

We recommend @gmail @hotmail or @outlook free email services if you want an email address. Non ISP provided email addresses are recommended as they are fully ISP agnostic & can be used worldwide.

Existing customers with email services
We are migrating to a new Mail server, however for existing clients not yet migrated we have a webmail service available for customers wishing to use this service based on your email address http://mail.ruralnet.co.nz, http://mail.ubb.co.nz, or http://mail.ultimatemail.co.nz

For customers on our new MX1 server please use the webmail login button below. You will need your email address and password to access.

Webmail login

Webmail settings

 

What is webmail?

Instead of the postman swinging by and dropping a letter in your mailbox, we now can do this via the world wide web with email! Webmail is just email’s accessed on the web through your google browser or any other web browser on your pc, phone, or tablet. As long as you have access to the internet it can work!

With this service, some providers charge for webmail services like Xtra webmail or Farmside webmail. But others also do provide it for free.

What is an email client?

An email client is a program that is used and installed on your desktop pc, iPhone, or any smartphone. They use email protocols like POP3 or IMAP to link the email server and application together. Just like webmail they still have inboxes, sent folders, addresses, etc. They do, however, have the added benefit of better encryption and more advanced security options integrated with them compared to webmail.

Most email clients are free. There is some that cost. Similar to webmail, some providers charge for webmail services like Xtra webmail or Farmside webmail. But others also do provide it for free.

Can it work on my phone or tablet?

Yes, webmail can work on iPhone or any other Android device that has an internet connection. To connect webmail to your iPhone via Safari, simply click here to view our webmail login page. Or use the settings below to get the webmail connected to your email application.

Does it work with Gmail or Outlook?

Webmail can work with both Microsoft Outlook and Google’s Gmail applications. They can also work with most other third-party email applications. To get the settings to connect webmail with Gmail or to connect webmail with outlook (or any other mail application) the settings required are below. Click here.

Does UBB provide webmail?

Unfortunately, we have stopped providing a free webmail service. We still support our current webmail clients by providing webmail login access, third-party settings, and support via phone on 0800 000 945. If you’re trying to connect your UBB webmail to your Gmail or Outlook, or any other 3rd party app UBB cannot help as we are not trained with any other product other than UBB’s. To help our email settings are below.

Can I use my existing webmail / email with my UBB broadband?

Short answer, Yes! You’re totally able to use your own email on UBB’s broadband service. We support all major email providers in NZ with the likes of, Farmside webmail and Xtra webmail.

Found this useful? Get in touch with us to see how UBB can help connect you. Ultimate broadband’s contact number is 0800 000 945 and our email is support@ubb.nz.

Webmail settings

I can’t send emails over my connection?

In some cases ISP’s either block outgoing emails on 3rd party connections or require different settings to enable users to send emails with their email addresses. Xtra is the most common provider where this occurs, click here for info on getting your Xtra email working. You can google info for other providers or contact them directly.

Mail server settings

Our mail server set up details below work with Outlook, Outlook Express, Thunderbird, Windows mail and most mail clients. Note these settings are for our new server, if you are not yet migrated contact us here to arrange the change. Authentication is required for incoming and outgoing email as below.

Our mail service is POP 3 based, IMAP is not supported at this time. We recommend selecting delete from mail server emails once downloaded to your machine to avoid running out of mail inbox capacity.


Rural Canterbury Broadband Email settings