Direct Debit Form

Setting up a direct debit agreement with us.

Many New Zealanders opt to use direct debit to pay for their bills on a recurring basis for example their broadband bill, power bill, or insurance. This is because they are generally at a set rate. Direct debit is a convenient, safe and reliable way to make payments especially if you live a busy life! No one wants to get home and have the broadband cut because they forgot about the bill to be paid.

UBB has the ability to set up a direct debit with your monthly broadband bill. If you wish to set an automatic direct debit payment for your broadband account then below is a link to download our direct debit authority form. Please email a return copy in a PDF format to accounts@ubb.nz.

Download the form below:

Fill it out, scan it, and email it back to accounts@ubb.nz. Please ensure the returned form is in PDF format, banks will not accept images/photos of forms.

Direct Debit Authority Form Download

Things to know when opting in for Direct Debit

A direct debit enables another party (In this case UBB), once authorized by you, to take payments from your nominated bank account electronically.
The returned file needs to be a PDF as banks will not accept images/photos of forms.
If you change banks you must notify UBB of doing so to correct the direct debit authority.
If there is no money in the account when payment is due, your bank may make the payment anyway and charge you overdraft fees or interest. Please check this with your current bank.
You are only charged what is required for your broadband bill, this included any potential data overage charges.

What is a Direct Debit form?

A direct debit form signifies your giving authority to a third party (Ultimate broadband in this case) to charge your bank account with the given amount they require (Your broadband bill). The amount must be notified to you within a reasonable amount of time. (We email you 20 days in advance)

How do I set up a Direct Debit?

By filling out the above form with the required details and returning it in a PDF format, you acknowledge and authorize a direct debit to be set up with UBB and your bank. Once the form is provided by you to UBB. Ultimate broadband will contact your bank with the authority.

UBB must let you know in advance the amount and date the payment will occur. (we do this by emailing you at the start of each month the next month’s bill that is due on the 20th). If you cancel the authority with your bank they must act on your instructions if you ask them to cancel or change the direct debit. Please advise UBB when doing this to ensure your bill is paid on time and to stop any suspensions.

What are the benefits of having a Direct Debit?

A direct debit can be for regular fixed amounts (eg rates or insurance) or for a variable amount like your mobile phone bill, UBB lets you know in advance of the amount required for payment and also the required due date in which the automatic debit request will be actioned. This means less time paying bills and more time doing the things you like to do online!

Are there other ways to pay my broadband bill?

If you don’t wish to use direct debit that is fine, here are some other useful ways to make a payment for your UBB monthly broadband bill.

Internet banking – our bank account number is printed on the invoice that is emailed to you from UBB.
Over the counter at the bank – take your invoice in with you.
Credit card online – use the credit card option on the invoice that UBB has emailed you.
Ruralco / Ashburton Trading Society account – Contact our accounts team on 0800 000 945 option 3 or email support@ubb.nz to have this set up.
Calling our accounts line to make an over-the-phone payment – Calling 0800 000 945 option 3 to make a credit card payment over the phone.